How AusBrace collects, uses, and protects your personal information when you use our website and services.
AusBrace is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services. By using our website or services, you consent to the practices described in this Privacy Policy.
We may collect personal information including your name, email address, phone number, business name, postal address, and payment information when you make purchases, request quotes, or contact us for support.
We automatically collect technical information including your IP address, browser type, device information, and website usage data through cookies and similar technologies.
For commercial customers, we may collect business-related information including company details, project specifications, and industry certifications for order processing and technical support.
We use your personal information to process orders, arrange delivery, provide customer support, and communicate about your purchases and account.
We use your information to provide technical support, product recommendations, and engineering assistance for your steel bracing projects.
We use technical data and usage analytics to improve our website functionality, user experience, and product offerings.
We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.
We may share your information with trusted service providers including payment processors, shipping companies, and technical support providers who assist in delivering our services.
If AusBrace is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Sensitive information such as payment details is encrypted during transmission using SSL technology and stored securely using industry-standard practices.
Access to personal information is restricted to authorized personnel who need it to perform their job functions and are bound by confidentiality obligations.
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic and usage patterns.
We may use Google Analytics and other analytics services to understand how users interact with our website and to improve our services.
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.
You have the right to access, update, or correct your personal information. Contact us to request access to or modification of your personal data.
Where applicable, you may request a copy of your personal information in a structured, commonly used format.
You can opt-out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Customer account information and order history may be retained for business and legal compliance purposes.
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Contact our privacy team for any questions about how we handle your personal information.