Delivery across South East Queensland, with delivery to other locations available by arrangement.
AusBrace delivers steel wall bracing across South East Queensland. Enter your delivery address at checkout to check the available delivery option and cost.
If your address is outside our standard delivery area, we can arrange delivery directly. Contact us with your delivery address and order requirements so we can confirm the arrangements and cost before you order.
Email orders@ausbrace.au if checkout does not offer delivery to your address. We can help you arrange delivery to your location.
Delivery timing depends on product availability, your order and the delivery location. We will contact you to confirm the planned delivery date when your order is ready.
If you need your order by a particular date, contact us before ordering so we can discuss availability and delivery timing for your project.
Custom-height orders may need additional manufacturing time. Contact us to confirm the expected lead time for your order.
Provide your full delivery address when ordering. Let us know about any access restrictions so we can agree on a suitable delivery and unloading location.
If you select local pickup at checkout, we will email you when your order is ready and provide the collection details. Please wait for this confirmation before attending.
For addresses within our standard delivery area, enter your address at checkout to see the delivery charge before placing your order.
For addresses outside our standard delivery area, contact orders@ausbrace.au for a delivery quote. We will confirm the delivery cost and arrangements with you before you proceed.
Tell us about narrow driveways, height restrictions, gates, uneven ground or other access limitations before delivery. Keep the agreed access route and unloading area clear and safe.
Provide a contact name and phone number for the delivery site. Please ensure someone is available to receive the order at the agreed time.
Discuss any unloading assistance or equipment requirements with us before delivery so suitable arrangements can be confirmed.
Deliveries may be delayed during severe weather conditions for safety reasons. We'll notify you of any weather-related delays and reschedule as needed.
AusBrace coordinates delivery directly. When your order is ready, we will contact you by email with the planned delivery date and any information you need to receive it.
If you selected local pickup, we will email you when your order is ready for collection. Please wait for this confirmation before travelling to the collection location.
If a planned delivery date changes, we will contact you using the email address or phone number supplied with your order.
Inspect your delivery immediately upon arrival. Check quantities against the delivery docket and note any visible damage or shortages on the delivery receipt.
Check the delivery docket against the items received and note any visible damage or missing items when acknowledging receipt.
Contact us as soon as possible if you notice damage, shortages or another delivery issue. Include your order number, details of the issue and photos where available.
Store steel bracing materials in a dry, protected area until installation and follow the handling and storage guidance supplied with your order.
If your delivery is delayed beyond the estimated timeframe, contact our customer service team for updates and assistance with rescheduling.
Contact us with your order number and photos of any damage. We will review the issue with you and arrange the appropriate next steps.
Let us know which items are missing and include your order number. We will check the order and contact you to resolve the issue.
Email orders@ausbrace.au or call 07 3204 1500 for help with delivery arrangements or an existing order.
For delivery quotes, updates or help with an existing order:
Order online for delivery across South East Queensland, or contact us to arrange delivery to another location.